Returns And Delivery Policy

Returns And Delivery Policy

You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase.

If you have any queries, please contact us before making any purchase for any service through this website.

ARODIO Guarantee And Return Policy

Our suppliers offer a guarantee on their goods against breakage and apparent faults within a certain period, which is fixed from the original date of purchase. Their policy is to exchange the products if it is apparent that a factory fault caused a problem.

If an article has been abused or tampered with, the onus is on the suppliers to decide whether it will be replaced.

ARODIO will fully refund or replace/resend in the following situations:

• Faulty product upon unpackaging.
• Damaged product upon or during delivery.
• Lost or stolen during delivery.

Normal wear and tear is excluded from the guarantee.

In the case of a product being returned due to unsatisfactory circumstances, the product has to be in its original packaging and in a re-sellable condition. The postage would be at the expense of the consumer.

Postage costs for the return of faulty products will be the responsibility of ARODIO. This will be in accordance with the warranty timeframe of the specific product.

The cancellation of a purchase has to be confirmed before 3pm on the day of order to ensure that postage expenses are not included in the return or refund of a product.

Should the customer be entitled to a refund, such refund shall be reimbursed in the same manner in which your payment was made, for example credit card or EFT.

Terms And Conditions For The ARODIO Online Shop

Use Of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including, without limitation, to make any speculative, false or fraudulent purchase.

This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. Deep-linking, embedding or using analogous technology is strictly prohibited.

Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer Of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and, in general, anybody connected to this site in any way, collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents.

The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages, including without limitation data loss, lost revenues and lost profit, which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages.

The Providers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Website Changes

We reserve the right to modify or withdraw, temporarily or permanently, the website or any part of it with or without notice to you. You confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.

We may change these conditions from time to time, and your continued use of the website, or any part of it, following such change shall be deemed to be your acceptance of such change.

It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.

We will use our reasonable endeavours to maintain the website. The website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the website or because of a failure, suspension or withdrawal of all or part of the website due to circumstances beyond our control.

Third Party Links

In an attempt to provide increased value to our users, we may provide links to other websites or resources.

You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content, including misrepresentative or defamatory content, of such websites.

This includes, without limitation, any advertising, products or other materials or services on or available from such websites or resources, nor any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product Warranty And Guarantee

Our suppliers offer a warranty or guarantee on their goods against breakage and apparent faults within a certain period, which is fixed from the original date of purchase.

Their policy is to exchange the products if it is apparent that a factory fault caused the problem. If an article has been abused or tampered with, the onus is on the suppliers to decide whether it will be replaced or fixed.

ARODIO therefore cannot exchange a product without prior approval from the supplier thereof. However, ARODIO guarantees customers personal service and the least possible inconvenience in solving any problems as quickly as possible.

Product Availability

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day provided payment is validated or received before 14:00.

Should the product not be in stock, it will take approximately 10 to 20 working days, plus freight transit time, for the sale to be processed. This would be communicated to the customer and therefore be the customer’s choice to continue with the sale or request a refund.

Internal stock and pricing systems may be susceptible to errors, and we reserve the right not to honour and fulfil an order. In the event of a product not being available or being discontinued, the customer will be refunded in full.

Every effort is made to effect shipment of your order timeously. However, unforeseen circumstances may cause delays. Should we be faced with such an occurrence, the ARODIO eCommerce team will contact the customer via email and provide a revised shipping schedule.

Order Processing

Order processing will not begin until we receive a confirmed order and full payment.

It is therefore important for the customer to provide the needed proof of payment documents when an order is placed. This will not be needed when payment is made using a credit card or the instant EFT option.